Returns and refunds

Final sale: hygiene product

SUREWAY products are personal hygiene items designed to contact the body. For health, safety and hygiene reasons, once an order has been dispatched we do not accept returns or exchanges for a change of mind, whether or not the outer packaging or any seal has been opened. All sales are final except as set out below.

Damaged, defective or incorrect items

If your order arrives damaged, defective or different from what you ordered, email info@mysureway.com within 3 days of the delivery date. Include your order number and a photo of the issue. Subject to our review, we will send a replacement or refund the price paid for the affected item.
This is our voluntary claims process. It does not limit any right you may have under federal or state law that cannot be waived by agreement.

Order never arrived

If your order does not arrive within 14 days of the estimated delivery window, contact us at info@mysureway.com and we will send a replacement or issue a refund.

How refunds are paid

Approved refunds are issued to your original payment method within 14 business days of our decision. Your bank or card issuer may take a few additional days to display it.

Purchases on Amazon

If you bought a SUREWAY product through Amazon, Amazon's own return policy applies instead of this one.

Contact

info@mysureway.com

White Raven Trading – FZCO, IFZA Business Park, DDP, PO Box 342001, Dubai, United Arab Emirates