SureWay – Terms and Conditions
Operated by White Raven Trading – FZCO • Effective date: October 12, 2026
1. Who We Are
SUREWAY is a brand operated by White Raven Trading – FZCO, a Free Zone Company registered with IFZA under the Dubai Integrated Economic Zones Authority, Trade License No. 89439. Our registered address is IFZA Business Park, DDP, PO Box 342001, Dubai, United Arab Emirates.
You can contact us at info@mysureway.com.
Part A — Using the Website
A1. These Terms Apply
These terms apply to your use of mysureway.com (the "Site") and to every order you place through it.
By placing an order you accept these terms and our Privacy Policy. We recommend you save or print a copy for your records. If you do not accept these terms, please do not place an order.
A2. We May Change the Site and These Terms
We may update the Site and these terms from time to time — to reflect changes in the law, our products, or how we operate. Changes never apply retrospectively to an order you have already placed; the terms in force when you ordered govern that order. The date at the top of this page shows when this version took effect.
A3. We May Suspend or Withdraw the Site
The Site is free to use and we do not guarantee it will always be available or uninterrupted. We may suspend, withdraw, or restrict all or part of it for business or operational reasons.
A4. Acceptable Use
You must not: use the Site in a way that breaks any applicable law; attempt to gain unauthorized access to it or any connected system; introduce a virus or other malicious code; scrape, data-mine, or bulk-extract the Site without our written permission; reproduce, resell, or commercially exploit any part of the Site; or submit content that is unlawful, defamatory, obscene, harassing, or infringes anyone else's rights.
A5. Our Content Belongs to Us
We own or are licensed to use all intellectual property in the Site and its content, including text, photography, illustration, layout, and the SUREWAY name and logo. You may view and print pages for your own personal use only.
A6. Links to Other Sites
Where the Site links to another website, that link is provided for information only. We have no control over, and accept no responsibility for, the content of those sites.
A7. Product Information
SUREWAY is a personal care product. We do not market SUREWAY as a medical device, and we make no medical claims about it. Nothing on the Site is medical advice, and our products are not offered to diagnose, treat, cure, or prevent any condition. If you have a health concern, speak to a qualified healthcare professional. Stop using the product and consult a doctor if you experience skin irritation or any adverse reaction.
We take care over product descriptions, images, and measurements, but images are illustrative and colors can appear differently on different screens. Minor variation from the images is not a defect.
A8. Disclaimer of Warranties
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SITE AND THE PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
Some states do not allow the exclusion of implied warranties, so parts of this section may not apply to you. Nothing in this section affects any right you have under the law of your state that cannot be waived by agreement.
A9. Our Responsibility to You
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.
Subject to that, and to the fullest extent permitted by law, we are not liable for lost profits, business interruption, loss of data, or for any indirect, incidental, special, or consequential loss. Our total liability arising out of or relating to any order is limited to the amount you paid for that order.
Some states do not allow the limitation of incidental or consequential damages, so parts of this section may not apply to you.
A10. Privacy
Our collection and use of your personal information is described in our Privacy Policy at mysureway.com/privacy-policy, which forms part of these terms.
A11. Communicating Electronically
We communicate with you by email — order confirmations and receipts, dispatch notices, replies to your requests, and any notice we are required to give you under these terms. Order emails are sent through our store platform, Shopify, from info@mysureway.com. By placing an order you agree to receive those communications electronically, and you agree that they meet any legal requirement for a communication to be in writing.
Marketing emails are separate: we send them only if you have asked for them, and they are covered by our Privacy Policy. To receive our emails you need an email account and a device able to open standard email and attachments. Please keep your email address current and tell us at info@mysureway.com if it changes. You may withdraw this agreement by emailing us, but we may not be able to accept or complete an order if you do.
A12. Eligibility
The Site and our products are for adults. You must be at least 18 years old to use the Site or place an order, and if you are under 18 you must not use the Site or place an order. By placing an order, you confirm that you are 18 or older.
Part B — Buying From Us
B1. Scope
This Part B applies to every order placed on the Site by a customer in the United States.
B2. How a Contract Is Formed
Placing an order is an offer to buy. It does not create a contract. After you order we will send an email acknowledging that we have received it — this is not acceptance. A contract comes into existence only when we send you a dispatch confirmation email.
If we cannot accept your order — because the product is unavailable, because of an error in the price or description, or because we could not take payment — we will tell you and will not charge you; if you have already been charged, we will refund you in full.
B3. The Products
Products may vary slightly from their images, and packaging may vary from that shown. We may change a product to reflect changes in relevant law or regulatory requirements, or to make minor technical improvements, without affecting your use of it.
B4. Price and Tax
Prices are shown in USD and exclude sales tax. Sales tax, where it applies, is calculated at checkout based on your delivery address and shown before you confirm your order.
It is always possible a product is mispriced: if the correct price is lower, we charge the lower amount; if the correct price is higher and the error was reasonably obvious, we do not have to supply the product at the incorrect price and will contact you before dispatch.
B5. Promotional Codes and Discounts
From time to time we may issue discount codes, promotional codes, or offers. Unless the offer says otherwise:
- a code applies only to the products and period stated;
- only one code may be used per order;
- codes have no cash value and cannot be exchanged for cash or credit;
- codes are personal to the recipient and may not be sold or transferred;
- a code cannot be applied to an order that has already been placed;
- we may withdraw, suspend, or change a code at any time before it is used.
B6. Payment
We accept the payment methods shown at checkout. Payment is taken in full at the time you place your order. Payments are processed by Shopify Payments, or by another third-party payment provider shown at checkout. Your card details are handled by that provider and are not stored by us.
Your card or bank statement will show a charge from "mysureway.com" rather than "SUREWAY" or any description of the product.
B7. Delivery and Shipping Times
We currently ship only to addresses within the United States. Estimated delivery times are shown at checkout and at mysureway.com/shipping.
We will ship your order within the time stated at checkout or, if no time is stated, within 30 days of receiving your order. If we cannot meet that time, we will contact you before it expires, give you a revised expected date, and offer you the choice of accepting the delay or cancelling your order for a full refund. If you do not reply to a delay notice and the revised date is more than 30 days after the original, we will cancel your order and refund you.
If nobody is available to accept delivery and the parcel cannot be left safely, the carrier will leave instructions to rearrange delivery or collection. If you do not arrange this within 14 days, we may treat the order as returned to us. In that case we will refund the price you paid, less our reasonable costs of storage and re-delivery.
B8. Risk and Title
A product is your responsibility from the time it is delivered to the address you gave us. You own it once we have received payment in full.
B9. If We End the Contract
We may end the contract for a product by writing to you if you do not make payment when due, or do not, within a reasonable time, allow us to deliver it. If we do, we will refund any money you paid in advance, and may deduct reasonable compensation for the net costs we incur as a result.
Part C — Returns and Refunds
C1. Final Sale — Hygiene Product
SUREWAY products are personal hygiene items designed to contact the body. For health, safety, and hygiene reasons, once an order has been dispatched we do not accept returns or exchanges for a change of mind — whether or not the outer packaging or any seal has been opened. All sales are final except as set out in C2 and C3 below.
C2. Defective, Damaged, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, email info@mysureway.com within 3 days of the delivery date with your order number and a photo of the issue. Subject to our review, we will send a replacement or refund the price paid for the affected item.
This is our voluntary claims process for such issues. It does not limit any right you may have under federal or state law that cannot be waived by agreement.
C3. Order Never Arrived
If your order does not arrive within 14 days of the estimated delivery window, contact us at info@mysureway.com and we will send a replacement or issue a refund.
C4. How Refunds Are Paid
Approved refunds are issued to your original payment method within 7 business days of our decision. Your bank or card issuer may take a few additional days to display it.
Part D — General
D1. Events Outside Our Control
We are not responsible for delays or failures caused by events outside our reasonable control. If this happens, we will contact you as soon as possible; if the delay is substantial, you may contact us to end the contract and receive a refund for anything paid for but not received.
D2. Complaints
If something has gone wrong, email info@mysureway.com. We aim to acknowledge within one business day and resolve within five business days. If we cannot, we will tell you why and when we expect to.
D3. Resolving Disputes
Talk to us first. Before starting arbitration, you agree to email us at info@mysureway.com with a short description of the dispute, what you are asking for, and your order number, and to give us 30 days to try to resolve it. We agree to do the same before starting arbitration against you. Completing this step is a condition of starting arbitration, and any deadline that would otherwise run is paused during those 30 days.
Governing law. These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles, and without prejudice to any consumer-protection rights that cannot be waived under the law of the state where you live.
Arbitration. If we cannot resolve the dispute informally, any dispute arising out of or relating to these terms or your order will be resolved by binding, individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court — except that either party may bring an individual claim in small claims court. The arbitration will take place in the county where you live, or by telephone or video, unless we both agree otherwise.
YOU AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.
Opting out. You may opt out of this arbitration section within 30 days of your first order by emailing info@mysureway.com with your order number and a statement that you opt out. Opting out does not affect any other part of these terms.
Mass arbitration. If 25 or more demands for arbitration raising substantially similar claims are filed against one party by the same law firm or by coordinated counsel, they will be treated as a mass arbitration and administered in batches under the American Arbitration Association's rules for mass arbitration. The demands will be grouped, filing and administrative fees will be paid in stages, and only a small number of test cases will go forward first. The remaining cases will be paused until the test cases are decided, and the parties will then try in good faith to resolve them. A court may enforce this paragraph.
D4. Marketplace Purchases
If you buy a SUREWAY product through Amazon or another third-party marketplace, that marketplace's own terms, return policy, and any minimum return window it requires of sellers govern your purchase instead of Part C of this document.
D5. Other Important Terms
We may transfer our rights and obligations under these terms to another organization; we will tell you in writing and it will not affect your rights. You may only transfer your rights or obligations to another person if we agree in writing. This contract is between you and us; no other person has any right to enforce its terms.
Each paragraph of these terms operates separately — if a court decides one is unlawful, the rest remain in force. If we do not insist you do something you are required to do, or delay taking steps against you, that does not waive our rights or prevent us acting later.